Summary
The U.S. Department of State is developing a rank-ordered list of eligible hires for a limited number of Diplomatic Technology Officer positions. Learn more about Foreign Service careers at https://careers.state.gov.
There is more to joining the Foreign Service than just salary. Refer to the Benefits section for more information on total compensation.
This is a 2885 Foreign Service position equivalent to the 2210 Civil Service occupation series.
Responsibilities
Foreign Service Diplomatic Technology Officers (DTO) manage the Department’s Diplomatic Technology (DT) programs and systems worldwide.
The duties of DTOs vary depending on the size of the post or office and the specific diplomatic mission. Across overseas posts and domestic offices, the following examples illustrate the types of duties and responsibilities typically performed by a DTO:
Customer Service Skills:
Provide support to users of information management services, including configuring and optimizing software.
Train users on new software applications and provide guidance on updated IT policies and procedures.
Encourage and facilitate end-user participation in technology and technical decision-making.
Information Technology Skills:
Administer computer systems and manage system performance, including network setup and system startup, operation, and shutdown.
Manage user access: onboard and train personnel, troubleshoot and resolve issues, track and report incidents, support users, and install or replace equipment and components.
Operate and maintain both classified and unclassified IT systems including client/server environments, desktops, messaging platforms, web technologies, database and virtual servers supporting LAN/WAN.
Oversee telecommunication network services.
Manage communications infrastructure, including cabling, circuits, video conferencing, communications flow, coordinate with host country officials, and wireless/Wi-Fi programs.
Manage voice communication services. telephone and radio systems, mobile device programs, equipment provisioning, and VoIP technologies.
Install, maintain, and troubleshoot network infrastructure, telephone systems, local and regional radio, and crisis communications systems at U.S. missions.
Provide technical expertise and rapid response support to missions with urgent technology needs.
Information Management Skills:
Implement IT projects by gathering requirements, designing solutions, and supporting development and deployment.
Procure IT products and services, test and deploy solutions, and maintain IT inventory and procurement processes.
Oversee cloud requirements and support collaboration tools and IT services.
Manage pouch operations, the diplomatic post office, and telephone operator programs.
Supervise locally employed staff, including system administrators, mailroom personnel, telephone and radio technicians, and switchboard operators.
Assign work and manage individual performance.
Serve as a member of the embassy or consulate management team and perform additional duties as directed or required by mission needs.
Support emergency planning and response, including management of emergency wireless and digital communications.
Ensure emergency destruction capabilities and maintain alternate processing sites.
Information Security:
Maintain internal controls for Department of State automated information systems.
Safeguard classified documents, communications equipment and workspaces.
Promote and enforce communications security practices.
Configure and update security settings; monitor security; and manage physical security and network security.
Oversee telephone system security.
Support cybersecurity requirements and centralized server systems across multiple posts.
Manage the Public Key Infrastructure (PKI) program.